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FutureThink
Skill Categories
Lead with Impact
Navigate Change
Ignite Innovation
Simplify Work
Solutions
Workshops
Online Learning
Skill Challenges
Toolkits
Keynotes by Lisa Bodell
About Us
Our Approach
Awards
Blog
Free Resources
Learning Academy
(0)
(0)
CONTACT US
Folder: Skill Categories
Folder: Solutions
Folder: About Us
Blog
Free Resources
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Lead with Impact
Navigate Change
Ignite Innovation
Simplify Work
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Workshops
Online Learning
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Toolkits
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Awards
Customer Experience 9/24/17 Customer Experience 9/24/17

Science of Storytelling: 6 Simple Ways to Harness it

Research shows that being told a story drastically changes the way our brains work.

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Customer Experience 7/20/17 Customer Experience 7/20/17

Leverage Employee Insights to Improve Customer Experience

Customers report symptoms but your staff can reveal the cause.

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Customer Experience, Technology 7/11/17 Customer Experience, Technology 7/11/17

Hotels Train Workers in the Personal Touch

Responding to a tech-driven world with an old-fashioned approach.

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Creativity, Culture, Customer Experience 4/18/17 Creativity, Culture, Customer Experience 4/18/17

What Airbnb Discovered About Brand Value

Here are the company's insights from a branding study.

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Customer Experience, Innovation 3/2/17 Customer Experience, Innovation 3/2/17

The 10 Most Innovative Companies in Retail 2017

Amazon, Casper, and others are changing the way we shop in 2017.

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